For information, the following delivery times (in business days) generally apply to the following locations and shipping options:
Area OM1: Guadeloupe (St Bartholomew and St Martin included), Martinique, Meeting, Guyana, and Mayotte St Pierre and Miquelon. Area OM2: New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Delivery prices depend on your country of destination and the amount of your order.
Please refer to our rates below:
Basket amount between €0 and €39
Basket amount between €40 and €79
Area OM1: Guadeloupe (St Bartholomew and St Martin included), Martinique, Meeting, Guyana, and Mayotte St Pierre and Miquelon. Area OM2: Area OM 2: New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Basket amount between €40 and €79
Area 1: Germany, Belgium, Netherlands, Luxemburg. Area 2: Austria, UK, Spain (excluding specific areas), Portugal (excluding specific areas), Irland, Italy. Area 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden. Area 4: Specific areas of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania.
Order status and tracking
Customers receive email notification and a tracking number when their order is dispatched. This allows customers to follow the order and delivery status.
Transfer of risk
Risk of loss or damage of an order is transferred to the customer from the moment the order is delivered.
However, in the event of returns or exchanges, according to the conditions detailed in article 9, and in the event of delivery mistakes (7.4), products will be travelling under customer liability until effective reception at the above detailed return address of the vendor.
Mistakes in shipping or delivery
Any errors in shipping must be declared by the customer on the same day or at the latest the first business day following delivery.
Errors or mistakes in delivery or shipping include non-conform products relative to indications in the order form (reference number error, size error, colour errors...)
All shipping or delivery claims filed later than the deadline stipulated in the first paragraph of the present article shall be rejected.
Any claims that are not filed in strict compliance with the above stated rules and procedures and within the designated deadline shall not be taken into account and will release the vendor from any related liability.
Upon receiving a claim, the vendor will provide the customer with an exchange number. Products can only be exchanged after an exchange number is created and provided to the customer.
In the case of delivery errors, all products needing to be exchanged must be returned to the vendor in their original condition and in perfect condition for resale (unworn, unwashed).
In such cases, all return fees will remain at the vendor's cost but under customer liability. Therefore, SPO FID BACK highly recommends that customers use registered delivery services with proof of receipt to allow proper tracking of return packages.
Any new shipping and handling fees related to replacement products in such cases shall remain at the vendor's cost.
In the event that the delivery error were to alter the price paid by the customer in the initial order for which there has been a claim, the vendor shall apply any and all necessary corrections including as applicable, either customer reimbursement or additional charges depending on the nature of the delivery error and its consequences.