Yoga retreats & classes

Shipping costs, areas and times

In all areas listed in article 3 of the present terms of use, products are dispatched with delivery receipts to the shipping address provided by the customer in the order.

For information, the following delivery times (in business days) generally apply to the following locations and shipping options:

FranceArea OM1Area OM2BelgiumGermanyUK
D+3 D+7 D+7 D+5 D+5 D+5
Area OM1: Guadeloupe (St Bartholomew and St Martin included), Martinique, Meeting, Guyana, and Mayotte St Pierre and Miquelon.
Area OM2: New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.

Delivery prices depend on your country of destination and the amount of your order.

Please refer to our rates below:

Shipping costFranceArea OM1Area OM2 
Basket amount between €0 and €39 €6.90 €12.90 €14.90  
Basket amount between €40 and €79 €7.90 €17.90 €21.90  
Area OM1: Guadeloupe (St Bartholomew and St Martin included), Martinique, Meeting, Guyana, and Mayotte St Pierre and Miquelon.
Area OM2: Area OM 2: New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Shipping costArea 1Area 2Area 3Area 4
Basket amount between €40 and €79 €11.90 €13.90 €14.90 €16.90
Area 1: Germany, Belgium, Netherlands, Luxemburg.
Area 2: Austria, UK, Spain (excluding specific areas), Portugal (excluding specific areas), Irland, Italy.
Area 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden.
Area 4: Specific areas of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania.

Order status and tracking

Customers receive email notification and a tracking number when their order is dispatched. This allows customers to follow the order and delivery status.

Transfer of risk

Risk of loss or damage of an order is transferred to the customer from the moment the order is delivered.

However, in the event of returns or exchanges, according to the conditions detailed in article 9, and in the event of delivery mistakes (7.4), products will be travelling under customer liability until effective reception at the above detailed return address of the vendor. 

Mistakes in shipping or delivery

Any errors in shipping must be declared by the customer on the same day or at the latest the first business day following delivery.

Errors or mistakes in delivery or shipping include non-conform products relative to indications in the order form (reference number error, size error, colour errors...)

All shipping or delivery claims filed later than the deadline stipulated in the first paragraph of the present article shall be rejected.

Claims must be sent to the customer service department to the address indicated in article 1 of the present terms of use.

Any claims that are not filed in strict compliance with the above stated rules and procedures and within the designated deadline shall not be taken into account and will release the vendor from any related liability.

Upon receiving a claim, the vendor will provide the customer with an exchange number. Products can only be exchanged after an exchange number is created and provided to the customer.

In the case of delivery errors, all products needing to be exchanged must be returned to the vendor in their original condition and in perfect condition for resale (unworn, unwashed).

In such cases, all return fees will remain at the vendor's cost but under customer liability. Therefore, SPO FID BACK highly recommends that customers use registered delivery services with proof of receipt to allow proper tracking of return packages.

Any new shipping and handling fees related to replacement products in such cases shall remain at the vendor's cost.

In the event that the delivery error were to alter the price paid by the customer in the initial order for which there has been a claim, the vendor shall apply any and all necessary corrections including as applicable, either customer reimbursement or additional charges depending on the nature of the delivery error and its consequences.