How to return / exchange a product ?
For all orders placed on yogasearcher.com, you have 14 days from the date of receipt of your items to return and/or exchange them.
Here is in detail, the procedure to adopt to proceed to the exchange and/or the return of your articles:
- Log in to your account. If you only have a "Guest" account, report it by e-mail to firstname.lastname@example.org.
- Go to the section "My order history".
- Click on the detail link of your order
- Tick the products you wish to exchange.
- Briefly explain the reason for the return and the sizes you would like to exchange.
- Click on Generate Feedback.
Your return or exchange request is then examined by our After Sales Service (SAV). If it is in conformity, the after-sales service will send you a return form within 3 working days.
Once you are informed that your return request has been accepted :
- Go to the "ProductReturn" section of your account.
- Click on the reference of your return
- Print and follow the instructions in the PDF Mail your package (shipping costs are at the customer's expense).
- Be careful to keep the original packaging and labels.