Questions/Answers

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How do I register to place my order?

To place your first order, you must create an account by clicking on the "Sign in" button on our home page at the top right ; then insert your email address and click on  "create your account". Now let the instructions guide you.

Order

Please refer to our size chart by clicking here.

First, please insure that you have correctly entered your email address. Your order confirmation is always sent to the email address linked to your customer account, which means, the email address you have registered when creating your customer account.

If this email address is correct, please check that the confirmation email has not been sent to  your junk folder.

After selecting your size on the product page, the product’s availability status will appear.

Payment

You can pay through the paying platform PayPal.

PayPal allows you to pay through your PayPal account or by credit card with no need to create a PayPal account.

PayPal is an international e-commerce business allowing payments and money transfers to be made through the Internet. With PayPal's money transfer services, you can safely make online payments and pay online.

To use PayPal, you first need to sign up for an account. You can easily sign up for a PayPal account on www.paypal.com.

PayPal is committed to protecting the privacy of their users. When you send or receive money through PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, sign-up date, and whether or not you have completed PayPal's Verification process.[1]

To learn more about PayPal service money transfer services, please refer to their website www.paypal.com.

You can easily use your discount code. Once you have added all your items to your Yoga Searcher shopping cart, you can enter your discount code in your order summary, at the bottom left of the page, in the space provided for this purpose, called "Discount code"; then click “OK”. This promotion will appear in your order summary and will be deducted from the total price of your purchases.

Taxes are included in all our displayed prices.

Your online payment is secured with PayPal. Please find below an overview of what Paypal does to ensure the safety of your information:

  • PayPal uses sophisticated encryption tools and fraud prevention.
  • PayPal does not share your financial information with merchants.
  • PayPal sends a confirmation email when you make a payment.

[1]From PayPal website

Delivery

We deliver to the following countries: France (Corsican and DOM-TOM included), Belgium, England, Germany, Netherlands, Luxemburg, Austria, UK, Spain (excluding specific areas), Portugal (excluding specific areas), Irland, Italy, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden, Specific areas of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Cyprus, Finland, Greece, Iceland, Malta, Norway and Romania.

Delivery prices depend on your country of destination and the amount of your order.

Please refer to our rates below:

Shipping costFranceArea OM1Area OM2 
Basket amount between €0 and €39 €6.90 €12.90 €14.90  
Basket amount between €40 and €79 €7.90 €17.90 €21.90  
Area OM1: Guadeloupe (St Bartholomew and St Martin included), Martinique, Meeting, Guyana, and Mayotte St Pierre and Miquelon.
Area OM2: Area OM 2: New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
Shipping costArea 1Area 2Area 3Area 4
Basket amount between €40 and €79 €11.90 €13.90 €14.90 €16.90
Area 1: Germany, Belgium, Netherlands, Luxemburg.
Area 2: Austria, UK, Spain (excluding specific areas), Portugal (excluding specific areas), Irland, Italy.
Area 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden.
Area 4: Specific areas of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Croatia, Cyprus, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania.

We offer free shipping for orders over 80 euros (all taxes included).

The receipt of your order depends on picking and shipment tasks.

Picking usually takes about 2 or 3 days; plus the time necessary for shipment. Delivery periods vary depending on destinations:

FranceArea OM1Area OM2BelgiumGermanyUK
D+3 D+7 D+7 D+5 D+5 D+5
Area OM1: Guadeloupe (St Bartholomew and St Martin included), Martinique, Meeting, Guyana, and Mayotte St Pierre and Miquelon.
Area OM2: New Caledonia and Dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.

Do not worry; we will make everything that is possible for you to receive your order!

First, please check the status of your shipment with your tracking number.

In the rare case that the carrier informs you that your parcel has been delivered (but you have not received anything), we will contact the transport service and search for your order.

Please inform the customer service immediately by clicking here.

Returns

If you realize that the parcel is faulty upon receipt, please make sure that the carrier has taken cognizance of it and express a reservation with the carrier, then inform us within 24 hours. We will take care of the problem and find a solution. If your parcel has not been hand-delivered, please inform the customer service immediately by clicking here.

If you would like to return or exchange a product you ordered online, please contact our customer service by clicking here. Insofar as your return is granted, a return number will be issued. We will email you a return sheet to print, fill and then join to your parcel, explaining the exact reason of your return and desired solution. Please note that the return shipment of products is the customer’s responsibility. We strongly recommend that you send return items by registered mail with an insurance that allows you to track your shipment.

Please send us your return parcel to the following address:

YOGA SEARCHER - FMS - Facilites Multi Services
478 rue du Pays de Gosse,
ZAE ATLANTISUD
40230 ST Geours de Maremne

For further information on any subjects addressed above, please refer to our general terms and conditions of sale by clicking here.

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